FAQ & Shipping

Physical Products

Where are you located?

LBK is located in Cape Town, Western Cape, South Africa.

Do you deliver outside of South Africa?

Yes, we offer international shipping for physical products. Please note that additional fees and customs duties may apply.

How long will it take for my order to arrive?

Most orders are prepared for shipping within 2 business days after you place the order. Once your order is packaged, you will receive another email confirming your tracking link. For customers in South Africa, orders typically take 3-5 business days to arrive. International shipping times may vary.

What does shipping cost?

Shipping costs will be calculated and displayed in your cart during the checkout process.

What happens if my package is returned to what LBK thinks?

If your order is returned to us, you will be refunded the original purchase price minus the original shipping fee.

When will you get more of an item that is sold out?

The availability of stock depends on our suppliers. We cannot predict when an item will be back in inventory or available in a specific size. Please contact us to inquire about the availability of specific items.

Digital Products

How will I receive my digital products?

Upon completion of your purchase, you will receive an email with instructions on how to access and download your digital products. Please ensure that you provide a valid email address during checkout.

Are digital products refundable?

Due to the nature of digital products, all sales are final, and we are unable to offer refunds. We encourage you to carefully review the product details and specifications before making a purchase.

What if I have trouble accessing or downloading my digital products?

If you encounter any difficulties accessing or downloading your digital products, please contact our support team at info@whatlbkthinks.com for assistance. We're here to help you resolve any issues.

Services

What services do you offer?

At what LBK thinks, we offer a range of services to help businesses thrive in the digital realm. Our services include:

Partnership Management

Social Media Management and Content Creation

Social Media Video Editing

Brand Management and Stylist Services

How do I request your services?

To request our services or inquire for more details, please contact us at info@whatlbkthinks.com. We'll be happy to discuss your specific needs and provide further information.

Are services refundable?

Services are refundable if the cancellation is made 7 days before the campaign is meant to start, as work for the campaign would have already commenced. Please note that refund requests must be made within the specified timeframe and are subject to our refund policy.

Can I make changes or cancellations to my service request?

We understand that circumstances may change. If you need to make changes or cancel your service request, please contact us at info@whatlbkthinks.com as soon as possible. We will do our best to accommodate your request, subject to our availability and any applicable terms and conditions.